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SystemsX Blog

AI in Business News, Insights, and Tips!

AI-powered call scoring provides tailored feedback, and with Sense’s real-time monitoring capabilities, QA teams can coach agents the same day, helping boost CSAT scores quickly and effectively.

AI What Is Automated Call Scoring & How to Improve Quality Scores

Gareth Arnold

Gareth Arnold - Sep 22, 2025

It’s the process of compiling and interpreting data from calls to uncover insights, which is extremely valuable for call centres.

AI How Call Centres Are Using Analytics: Tags, Metrics & Categories

Gareth Arnold

Gareth Arnold - Sep 22, 2025

By analysing historical data, ML models can identify patterns that suggest high-risk behaviour or potential regulatory issues.

AI The Benefits of AI In Financial Compliance: How Technology Is Transforming Regulation

Gareth Arnold

Gareth Arnold - Sep 1, 2025

When you use Sense, it not only helps with call summaries; it also acts as an assistant, provides metrics and in-depth reporting, and offers call reviews.

AI Why Real-Time Call Summaries Are Game-Changers for CRM Productivity

Gareth Arnold

Gareth Arnold - Aug 11, 2025

Sense’s capabilities are endless, empowering agents with advanced tools for metrics, reporting, reviews, and automated workflows.

AI Streamlining Post-Call Workflows with AI-Generated Follow-Up Emails

Gareth Arnold

Gareth Arnold - Aug 11, 2025

Can AI replace call centre agents? The answer is absolutely not; AI functions best as an assistant, not a replacement.

AI Can AI Replace Call Centre Agents? Here's the Real Answer

Gareth Arnold

Gareth Arnold - Aug 6, 2025

AI call scoring saves sales managers' time, allowing them to track progress over time and dive into individual calls when needed.

AI How Does AI Within CRM Help a Sales Representative?

Gareth Arnold

Gareth Arnold - Jan 31, 2025

By analysing historical data, ML models can identify patterns that suggest high-risk behaviour or potential regulatory issues.

Business SystemsX Welcomes Danny Waine to Lead Travel Industry Sales Strategy

Gareth Arnold

Gareth Arnold - Jan 15, 2025

By analysing historical data, ML models can identify patterns that suggest high-risk behaviour or potential regulatory issues.

AI How AI Can Be Tailored to Align with Your Business Goals and Values

Gareth Arnold

Gareth Arnold - Oct 5, 2024

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