AI Agents are digital members of your team, designed to handle customer interactions with the same accuracy, empathy and professionalism as your best human agents.
They can qualify enquiries, make and manage bookings, process payments, handle post-sale tasks and respond to routine service requests.
Each Agent is configured to fit your business. They can operate as an AI chatbot for customer service, over the phone or within a "Manage My Booking" area.
They can connect directly to your booking platforms, CRM or third-party systems to retrieve and share live information in real time.
Although AI Agents can run entirely on their own, a customer service AI agent becomes even more powerful when combined with other SystemsX products.
Sense evaluates their calls and conversations with the same precision as human agents, ensuring quality and compliance.
Intelligence adds advanced personalisation, allowing every digital conversation to adapt naturally to each customer. Knowledge ensures that AI and human teams have access to the same database.
Always Available | Configurable | Human or Customer-Facing | Real-Time Data Connections | Measurable Performance
